Refund policy
Soulful Designs Co. Returns & Refund Policy
At Soulful Designs Co., each item is created or finished especially for your order. Many of our pieces are embroidered, printed, pressed, and packaged by hand in our small studio. Because our products are made to order, we keep our return policy clear and straightforward.
For any questions, please email: support@soulfuldesignsco.com
All Sales Are Final, With the Exceptions Below
We do not accept returns, refunds, or exchanges for:
- Incorrect size selection
- Change of mind
- Color, style, or design preference
- Ordering the wrong item or garment color
- Personalized or customized products
Please carefully review the product description, size chart, color selection, personalization details, and order information before completing your purchase.
Garment sizing can vary between brands and styles. We cannot replace or exchange an item because it fits differently than expected when the correct size was provided.
Damaged, Defective, or Incorrect Items
Please contact us if your order arrives damaged, defective, or if you received an item different from what you ordered. We will review the issue and make it right when appropriate.
To qualify for a replacement:
- Contact us within 3 days of delivery
- Include clear photos showing the issue
- Include a photo of the entire item
- The item must be unworn, unwashed, and unaltered
Once approved, a replacement will be created and shipped at no additional cost.
Because each item is individually produced, small variations in embroidery placement, thread appearance, print placement, garment color, or screen display color may occur. These natural production variations are not considered defects.
Personalized Orders
Customers are responsible for carefully reviewing all names, dates, wording, spelling, thread colors, garment choices, and other personalization details before submitting an order.
Personalized items cannot be returned, exchanged, or replaced because of information entered incorrectly by the customer.
Soulful Designs Co. is not responsible for spelling, capitalization, or other personalization errors submitted during checkout.
Order Accuracy & Checkout Confirmation
By placing an order, you confirm that:
- The selected item, size, color, design, and personalization details are correct
- Your shipping address and contact information are correct
- You accept the final price displayed at checkout
Discount codes must be entered before the order is completed. We cannot add, change, or refund a discount after an order has been placed.
Third-party promotions, including offers provided through the Shop App or another platform, are not controlled or guaranteed by Soulful Designs Co. and may not apply to every purchase.
Lost in Transit
If your tracking information has not updated for an extended period and your package appears to be lost in transit, please contact us.
We will work with the shipping carrier to investigate.
Delivered but Not Received
When tracking shows that a package has been delivered but you cannot locate it, please:
- Check around your home, mailbox, porch, garage, or other delivery areas
- Ask household members and nearby neighbors
- Contact the shipping carrier or local post office for additional delivery information
Once a package is marked as delivered by the carrier, the order is considered fulfilled. Soulful Designs Co. is not responsible for packages that are lost, misplaced, or stolen after delivery confirmation, but we will do our best to help you locate the package.
Incorrect Shipping Address
Customers are responsible for providing a complete and accurate shipping address.
Soulful Designs Co. is not responsible for orders delivered to an address entered incorrectly during checkout. If a package is returned to us because of an incorrect or incomplete address, the customer may be responsible for the cost of reshipping it.
Cancellations & Order Changes
Orders may enter production shortly after they are placed. Because of this, cancellations and changes cannot be guaranteed.
Please contact us as soon as possible if you need to request a change. Once materials have been prepared, printing or embroidery has begun, or the order has entered production, it cannot be canceled or modified.