Refund policy

Return & Refund Policy

Thank you so much for shopping at Soulful Designs Co. 🌿✨ 

Since every item is made to order, we’ve designed our policy to be clear, fair, and supportive.  For any questions, please email:  support@soulfuldesignsco.com 

 

✅ Order Cancellations

Orders may be canceled **within 2 hours** of purchase. After production begins, orders cannot be canceled, but you may return the unused item once it arrives for a refund.

✅ Returns (30 Days)

We accept returns within **30 days of delivery** on unused items in original condition; unworn and unwashed, tags attached and in original packaging. 

Refunds are issued after inspection. Items returned without authorization will not be accepted.

✅ Exchanges

If you need a different size or style: 

Return the unused item and reorder once your return is approved. Please send us an email at support@soulfuldesignsco.com

✅ Damaged / Wrong Item

If your order arrives damaged or incorrect, we will replace it at no cost. Please email photos and your order number to support@soulfuldesignsco.com

✅ Return Shipping Costs

**Change-of-mind / size returns → customer pays return shipping** 

**Wrong or damaged items → we replace free of charge**

Need a prepaid label?  We can provide one — the cost will be deducted from your refund.

✅ Non-Returnable Items

·       Worn or washed items 

·       Gift cards 

✅ European Union Customers 

EU customers may cancel within **14 days of delivery** if items are unused and in original condition.

🚚 Lost / Stolen Packages

If tracking shows delivered but you haven’t received it, contact your carrier first.  We will help file a claim — however, we cannot issue refunds for carrier-confirmed deliveries.

✏️ Wrong Address Entered at Checkout

If production has not begun, we will update your address.   If it has already started or shipped, the order cannot be changed or refunded.

 

❓ Frequently Asked Questions

**Why can’t I cancel after production starts?** 

Items are printed just for you — once production begins, it cannot be stopped.

**Do you offer free size exchanges?** 

Not at this time — items are custom-printed. You may return an unused item and reorder.

**Can I return after wearing or washing?** 

Returns must be unused & unwashed.

**Can I refuse delivery?** 

Refused deliveries are not accepted as valid returns. Please contact us first.

 

🌿 Our Commitment to You

We are a small, woman-owned creative studio and every order means the world to us. 

Thank you for supporting made-to-order goods and helping us create art that brings comfort, joy, and warmth into everyday life 💛